IT Technical Support (Resident Engineer)

Location: Johor Bharu

Position Type: Contract

Job Descriptions:

• Provide end user support and problem resolution for laptops, desktops, mobile devices, and printers.
• Desktop Support includes both Hardware and operating system resolution.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer equipment.
• Diagnose and resolve unique, nonrecurring problems associated with desktop hardware and operating systems; determine the source of problems and classify their level, priority and nature.
• Perform desktop/laptop OS re-imaging and mobile device wipes and reconfigurations.
• Coordinate and work with third party vendors where applicable.
• Assist in the provisioning of computing devices and mobile devices.
• Assist with computing and mobile device lifecycle management.
• Assist with onsite or offsite network connectivity support and problem resolution.
• Assist with Antivirus equipment support and problem resolution.
• Assist with IT asset management and ticketing system.
• Coordinate the hardware repair and maintenance with the vendor or hardware manufacturer
• Troubleshoot IT hardware and replacement of faulty accessories

Requirements:

• Minimum Diploma or Professional Certification qualification.
• Minimum 2-3 years related experienced.
• Excellent communication skills.
• Mature, self-motivated, proactive, aggressive and independent.
• Strong self-starter with a proven track record of accomplishment.
• Required to speak and write in English
• Applicants MUST be able to work in Johor Bharu area.
• Applicants MUST willing to work as ONE (1) Year CONTRACT basis
• Applicants should have own transport; possess valid driving license and passport.
• Applicants can start work on JAN 2016 will be an advantage.
• Applicants should be Malaysian citizens or hold relevant residence status.

WORKING LOCATION: JOHOR BHARU

System Engineer

Location: Petaling Jaya

Position Type: Full Time

Job Descriptions:

• Responsible for project assessment, customer requirement study, site survey, planning, design, deployment, UAT, trouble shooting, support & maintenance.
• Prepare project plan based on estimated effort.
• Maintain effective work relationship and work closely with entire team members.
• Responsible for contact principal technical support team for any trouble shooting cases.
• Provide timely and courteous customer service to enhance customer satisfaction.
• Proactive manage, trouble shoot and resolve technical support issues.
• Responsible for user guide and technical documentation.
• Manage and document system configurations
• Responsible for POC.
• Ensure timely delivery of project implementation & sign off.
• Provide solution to reported issues, support, trouble shooting, bugs and enhancement.
• Require on phone standby during after office hours and weekend.

REQUIREMENT:

• Good Attitude
• Excellent Communication
• Result Oriented & Customer Focus
• Mature, Self-motivated, Proactive, Aggresive and Indepedent
• Strong self-starter with a proven track record of accomplishment
• Required to speak and write in English, Chinese, & Bahasa Malaysia
• Candidate should have own transport, possed valid driving licenses and passport
• Applicant should be MALAYSIAN citizen or hold relevant resident status
• Min 2-4 years experience of supporting following technologies: Microsoft,  VMware, Veeam, SAN Storage, Hyper-Converged and et
• Knowledge in Physical to Virtual (P2V) and Virtual to Virtual (V2V) is a MUST.
• Knowledge in Virtualization (e.g VMware, HyperV, Citrix)is a MUST.
• Knowledge in Backup & Recovery Solutions (e.g Veeam, Veritas, CommVault, Acronis) is a MUST.
• Knowledge in Microsoft Solutions (e.g Office365, Azure, Active Directory, Exchange, SharePoint, SQL, Clustering) is a MUST.